Error630

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550Access

Error 630: Port Disconnected due to Hardware Failure (NT,XP)

Please try one or all of the following:

Clear Voice Mail messages (if applicable)

If you have a Voice Mail service that causes your dial-tone to sound differently when you have messages, it may interfere with 550access's ability to connect. To fix this problem, check your Voice Mail so that your dial tone sounds normal when you pick up the phone.

Identify and query your installed modem

View Instructions

Remove unused modems

1.	Click on the Windows Start button and select Control Panel.
2.	Double-click on Phone and Modem Options .
3.	Click on the Modems tab.
4.	Select the modem's individually that did not respond in the previous step and click on Remove.
5.	Click OK and close the Control Panel.

Change the modem being used by the 550access software

1.	Double click on the 550access software icon.
2.	Click on the Change or Options button.
3.	Next to Use Modem, make sure the correct modem is selected from the drop down menu.
4.	Click OK.
5.	Try connecting again.

Remove invalid initialization strings

1.	Click on the Windows Start button and select Control Panel.
2.	Double-click on Phone and Modem Options .
3.	Click on the Modems tab.
4.	Select Properties and then click Advanced.
5.	Look in the section labeled Extra Initialization Commands. If there is text there, erase it.
6.	Click OK twice and close the Control Panel.
7.	Reboot your machine and try reconnecting to 550access.

Reinstall your modem driver

If all else fails, try reinstalling your modem driver. Please contact your system or modem manufacturer for specific instructions.

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