There are two modem outlets on the back of your computer, the correct outlet will be labeled as Line or will have a picture of a wall jack next to it. Please verify that the telephone cord is connected from the wall jack directly into the correct modem outlet.
If you have other devices connected between the wall jack and the modem (such as fax machines, caller id boxes, or other phones), then these could be interrupting the dial tone. Try disconnecting all other devices, this may resolve the problem. You can then connect the devices to a different wall jack.
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